Refund policy

30-Day Return Policy

At [Company Name], we want you to be completely satisfied with your purchase. If, for any reason, you’re not happy with your order, you may initiate a return within 30 days of the delivery date under the following conditions:

  1. Eligibility

    • Items must be unworn, unwashed, and in their original condition (including tags, packaging, and any accessories or extras that came with the item).
    • Proof of purchase (order confirmation or receipt) is required for all returns.

  2. Return Process

    • Initiate a Return: Contact our Customer Support team at [email/phone] within 30 days of receiving your order.
    • Receive a Return Authorization: Our team will provide a Return Merchandise Authorization (RMA) number and instructions on how to send back your item(s).
    • Ship Your Return: Package your item(s) securely and send them to the address provided. You are responsible for any return shipping costs unless the return is due to our error or a defective product.

  3. Refunds

    • Once we receive and inspect your returned item(s), we will process your refund.
    • Refunds will be issued to your original payment method.
    • Please allow up to 7–10 business days for the refund to appear on your statement, depending on your financial institution.

  4. Exchanges

    • If you wish to exchange an item for a different size or color, please contact Customer Support.
    • We’ll guide you through returning the original item and placing a new order to ensure you receive the correct replacement.

  5. Non-Returnable Items

    • Certain items, such as gift cards or final-sale/clearance products, may not be eligible for return. Please refer to the product description or contact Customer Support for details.

  6. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us immediately.
    • We will work with you to resolve the issue promptly, including providing a prepaid shipping label if necessary.

Questions?
If you have any questions about our 30-day return policy or need assistance with your return, please reach out to our Customer Support at info@stmntstudios.com or +1.925.389.2191. We’re here to help make your experience a positive one.